Voice & Collaboration
Embracing UCaaS, CCaaS, and AI-Driven Platforms
At Stratishield AI, we specialize in seamlessly integrating advanced communication platforms like Nice inContact, 8×8, Genesys, and Vonage into your business workflow, optimizing both UCaaS and CCaaS solutions. From 10 to 15,000 seats, our approach combines these cutting-edge tools with AI-driven strategies, ensuring enhanced collaboration and customer engagement. With features like real-time transcription, automated summaries, and predictive analytics, we’re not just facilitating communication; we’re transforming it into a smarter, more efficient process. Let’s discuss how Stratishield AI can elevate your communication strategy to the next level.
Model Case Study
The integration of a CXone solution, enhanced with Conversational AI from Poly AI, marked a significant transformation in customer engagement and operational efficiency. By implementing an AI-driven system, real-time, intelligent customer interactions were facilitated, leading to a 30% increase in sales conversions. Furthermore, the efficiency introduced by Conversational AI allowed the company to right-size its call staff, resulting in a 25% reduction in operational costs. This strategic implementation not only elevated customer satisfaction but also streamlined the company’s resources, demonstrating the substantial impact of combining CCaaS with advanced Conversational AI technology in modern business environments.
